Shipping

Shipping Policies:

Fetch Life® ships via United States Postal Service. We have found that USPS Priority mail is more efficient and enables us to ship to Post Office Boxes.

The majority of orders placed will ship within forty eight hours assuming the items are in stock. During busy holiday times such as Thanksgiving through December holidays we need a little more time, so allow us seventy two hours to process your order and get it on its way.

Shipping costs can be estimated on the web site during the ordering process. After you proceed to ‘Checkout’, the final amount will be calculated by destination of your shipment based on postal codes. As always, any order under thirty dollars ships free.

Shipping and Handling Rates:

 

We make a very conscious effort to ensure that all items that look like they are available on the web site, actually are. On a few occasions, items may be backordered and will be indicated on the product page. There are oversights on occasion so you will be notified via email or telephone that your item is backordered at which time we will ask whether you prefer to wait for the item to become available or cancel the purchase.

The state of Connecticut has mandated that sales tax to items shipped to Connecticut must be applied to the cost of items as well as the cost of shipping. 

Returns and Exchanges:

At Fetch Life®, your satisfaction with our products is of utmost importance. We make an extra effort to offer quality products and do not want you to be disappointed with a selection. In that regard, we will gladly accept an item to be exchanged or refunded provided it is within thirty days of purchase. We will not refund the cost of shipping if an item is damaged but will replace the cost of the item if it is not to you or your canine’s satisfaction. A copy of your original sales receipt must accompany the returned item and it must be in our hands prior to a refund or replacement being issued. We are sad to see items come back to us but want to leave you with a positive Fetch Life® experience and will try to honor all returns.